As a Senior Executive Host, Brendon works to provide each guest with exceptional service and outstanding attention to detail. With more than seven years of experience, he has created trusted relationships and can help anyone find a seat at their favorite gaming table, or a table at their favorite restaurant.
As Senior Executive Host, Joy ensures our guests have an exceptional casino experience. With her outgoing personality and over 15 years as a casino dealer and host, she has built trusted relationships with frequent patrons and has mastered the art of hosting with unmatched grace and professionalism.
As Senior Executive Host, Ying provides personalized, five-star customer service to our guests at Encore Boston Harbor. Whether setting up a spa treatment, or helping to secure a dinner reservation, he is dedicated to helping everyone make the most out of their experience.
As Senior Executive Host, Joe greets our guests and provides a myriad of services to ensure they are taken care of at every turn. With over 35 years of experience in both hosting and marketing at top casinos, Joe has developed a keen understanding of the casino patron and delivers the highest level of anticipatory hosting.
As Senior Executive Host, Xian provides VIP service at a five-star level. Her responsibilities include ensuring the comfort and satisfaction of Encore Boston Harbor guests and providing service with a smile. She is fluent in Korean, Mandarin, Chinese, English and Japanese, which allows her to create a personal relationship with a wide range of guests.
As our Executive Host, Julia takes great pride in making our guests feel welcome, comfortable and excited about their casino experience. Among her many roles, Julia can answer any questions about the casino, find you a seat at your favorite table and provide an assortment of complimentary courtesies.
As Executive Host, Ruby provides attentive service to guests and makes sure their visit is exceptional. In addition to answering questions and providing directions on the casino floor, Ruby can help with a variety of arrangements, such as room, restaurant and spa reservations.
David is dedicated to providing world class customer service while wearing a smile. With nearly a decade of experience, he is working to create lasting relationships with our guests, and brings his expertise to his job at Encore Boston Harbor.
As Senior Casino Host, Tino takes pride in upholding Encore’s high standards of service and helping guests discover unique experiences they can only find at Encore Boston Harbor. With his outgoing and helpful personality, Tino is quick to introduce himself and offer assistance to anyone who may need it.
Christa has more than 20 years of experience working with celebrities and high-profile athletes. As a senior casino host, her goal at Encore Boston Harbor is to make each guest feel special and appreciated, while she provides five-star customer service.
Born and raised in Vietnam, Dung has been the casino industry for nearly a decade. As a Senior Casino Host, he strives to acknowledge guests concerns, build strong relationships, accommodate their requests when possible, and provide excellent service. Additionally, Dung works to develop and implement new promotions and events.
In his role as Casino Host, Andrew works to provide the best experience possible for our guests by getting to know each one personally and customizing their visit. Whether it is arranging a specialized treatment at The Spa or a romantic anniversary dinner at Rare, he works to ensure everyone’s experience is second to none.
Born and raised in Taiwan, Tony is fluent in English, Mandarin and Taiwanese which allows him to bring an added level of service to our international guests. He is committed to helping everyone with their unique needs, whether it’s making a dinner reservation, or providing directions on the casino floor.
As a Casino Host, Frank works to build a lasting relationship with our guests as he serves as a point of contact at Encore Boston Harbor. His background in sales, customer service and marketing provide him with unique experience he applies to helping his guests. Plus, Frank’s extreme attention to detail gives him the ability to go above and beyond with his services.
Kett brings five-star hospitality service to each and every guest throughout their experience at Encore Boston Harbor. He takes pride in ensuring our guest’s needs are met and is available to answer any questions they might have. When he’s not at Encore Boston Harbor, Keet can be found playing the cello, which has always been a passion of his.
In her role as Casino Host, Yvonne provides excellent personal service as she attends to our guest’s wherever possible. Her multilingual abilities allow her to easily communicate with guests who speak English, Cantonese, Mandarin and Vietnamese. She is happy to assist anyone with everything from restaurant reservations to finding the perfect seat at their favorite table game.
As a Casino Host, Hui approaches every day at Encore Boston Harbor with a smile as he strives to help his guests with anything they could need. From hotel reservations to limo services, he delivers the highest level of service possible. When he’s not helping his guests stay happy and comfortable, he can often be found enjoying his favorite dish, the Mapo Tofu from Red 8.
Brittini works hard at improving customer experience by developing and implementing new promotions, maintaining and cultivating relationships with guests, and making guest’s visits as enjoyable as possible. She works to go above and beyond and provide unsurpassed levels of service. Her background in marketing and table game products gives her a unique expertise on how to best assist our guests.
Dat strives to develop and maintain valuable relationships with each guest and provides exceptional customer service and gets people excited about upcoming events at Encore Boston Harbor. Born in Vietnam, he is fluent in Vietnamese, but has been a resident of Boston for 25 years which helps him provide exclusive tips within Encore but also in the surrounding area.
As a Massachusetts native, George was thrilled to join Encore Boston Harbor as a Casino Host. He is passionate about hospitality and works daily to ensure our guests have a fun and fulfilling experience on property. Additionally, he has a degree in Chinese, allowing him to serve international guests with unprecedented service.
As a casino host, Johnny delivers world class hospitality while serving as a liaison for players. He has held multiple roles within the casino industry from casino host to player development, which allows him to provide unparalleled assistance to his guests.
Having lived in Encore Boston Harbor’s backyard, Ryan could not wait to join the team once the resort opened its doors. As a Casino Host, he works to enhance the quality of guest’s experience on property. As Ryan says, “I never feel like I am actually working when I am interacting with players because helping people smile is never a difficult task.”
